Job Title: IT Technician

Overview:

We are seeking a skilled and motivated IT Technician to join our dynamic team. The successful candidate will play a crucial role in maintaining and improving our organization’s IT infrastructure. The IT Technician will be responsible for diagnosing and resolving hardware and software issues, providing technical support to end-users, and ensuring the smooth operation of our IT systems.

Responsibilities:

1. Technical Support:
   • Provide first-level support to end-users, resolving hardware and software issues promptly.
   • Troubleshoot and resolve technical problems related to computer systems, hardware, and software.
2. Installation and Maintenance:
   • Install, configure, and maintain computer hardware, software, and peripherals.
   • Ensure all IT equipment is up-to-date with the latest firmware and software patches.
3. Network Management:
   • Assist in the setup and maintenance of local area networks (LANs) and wide area networks (WANs).
   • Troubleshoot network connectivity issues and ensure a secure and stable network environment.
4. System Upgrades and Migrations:
   • Collaborate with the IT team to plan and execute system upgrades and migrations.
   • Ensure minimal disruption during system upgrades and maintain data integrity.
5. Security Measures:
   • Implement and maintain security measures to protect systems, data, and networks.
   • Stay informed about the latest cybersecurity threats and implement preventive measures.
6. Documentation:
   • Maintain accurate and up-to-date documentation for IT systems, configurations, and procedures.
   • Create user guides and manuals to assist end-users with common technical issues.
7. Collaboration:
   • Collaborate with other IT professionals and departments to enhance overall IT functionality.
   • Participate in IT projects and initiatives, providing technical expertise as needed.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Experience: Proven experience as an IT Technician or in a similar role. Familiarity with a variety of hardware, software, and operating systems.
• Technical Skills:
  • Proficient in troubleshooting and problem-solving.
  • Knowledge of computer networks, protocols, and security.
  • Experience with Windows and/or Linux operating systems.
  • Familiarity with ITIL best practices.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and collaboratively within a team.
• A proactive and customer-oriented mindset.